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REFUND POLICY

A Legal Disclaimer

At Electroculus Technologies, we aim to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds, replacements, and returns are processed.

Eligibility for Refunds or Returns

  1. Defective or Damaged Products: If you receive a defective or damaged product, you may request a refund or replacement within 10 days of delivery.

  2. Incorrect Products: If the product delivered does not match your order, you may request a replacement or refund within 7 days of delivery.

  3. Change of Mind: We currently do not accept returns or refunds for products purchased due to a change of mind.

Conditions for Refunds

  • The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

  • Any accessories, manuals, or freebies included with the product must also be returned.

  • Refunds will not be processed for products damaged due to misuse or unauthorized modifications.

Refund Process

  • Initiate a Request: Contact our customer support team at support@electroculus.com or call [Insert Phone Number] within the specified period.

  • Inspection: After receiving your request, we will arrange for the product to be inspected.

  • Approval: If your refund request is approved, the amount will be credited to your original payment method within 7-10 business days.

Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping costs.

  • For all other cases, the customer will be responsible for shipping costs.

Non-Refundable Items

  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Digital products or services once accessed or downloaded.

Exchanges

  • We offer exchanges for defective or damaged products within 10 days of delivery. The replacement product will be shipped once the original item is received and inspected.

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